Thank you for shopping at FAYE.
PHYSICAL PRODUCTS
Because our products are custom-made and printed on demand just for you, we handle returns and refunds differently than traditional retail stores. Please read our policy carefully before making a purchase.
1. Damaged, Defective, or Misprinted Items
We want you to love your purchase! If your order arrives damaged, defective, or with a clear printing error, we will gladly arrange a free replacement or a full refund.
- Timeframe: You must notify us within 14 days of receiving your item.
- How to report an issue: Please email our support team at faye@fayewilliams.com with your order number, a brief description of the issue, and clear photos showing the damage or printing defect.
- Do not ship items back: If your claim is validated, we do not require you to mail the damaged item back to us.
2. Sizing Exchanges and Buyer’s Remorse
Because every item is custom-printed to order, we do not accept returns or exchanges for accidental orders, incorrect sizing choices, or buyer’s remorse.
- Please carefully review the size and description provided on our product pages before finalising your order.
- Once an order is sent to production, it cannot be edited, swapped, or cancelled.
3. Wrong Address or Unclaimed Packages
- Incorrect Address: If you provide an incorrect or incomplete shipping address at checkout, the package may be deemed undeliverable and disposed of by the courier. We cannot issue refunds or free replacements for address errors made by the customer. A new order will need to be placed at your expense.
- Unclaimed Deliveries: If a package is waiting for pickup at your local post office and goes unclaimed, it may be returned or disposed of. If you notice your tracking says “unclaimed,” please contact us immediately so we can help you resolve it.
4. How Refunds Are Processed
If a refund is approved for a defective item, it will be automatically processed back to your original method of payment. Please allow 5 business days for your bank or credit card company to process and post the refund to your account.
DIGITAL PRODUCTS
We want you to be completely satisfied with your digital purchase. We offer a 14-day refund policy for our digital products.
How to request a digital refund:
Email our support team at faye@fayewilliams.com with your order number within 14 days of your purchase, and we will refund you in full. Please allow 5 business days for your bank or credit card company to process and post the refund to your account.
Need assistance?
If you have any questions about your order or our policy, please reach out to us at faye@fayewilliams.com. We are always here to help.
